Returns & Exchanges
At Amayu, we prioritize the freshness and quality of our food products; however, if you receive a damaged or incorrect item, we offer a hassle-free return policy within 7 days of delivery. Please note that due to the perishable nature of our goods, we can only accept returns for items that are unopened and in their original packaging.
Initiate a Request
Contact our customer support team via email or our website portal within 7 days of receiving your order to start the return process.
Provide Documentation
Submit clear photographs of the product, the packaging, and the invoice to help our quality control team verify the issue.
Package Your Items
Carefully place the unused food items back into their original shipping box, ensuring the seal remains intact to qualify for a refund.
Receive Your Refund
Once your return is inspected and approved at our facility, we will process a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing